Terms and Conditions
Terms & Conditions
Please keep in mind that should you work out at the studio with another instructor, he or she may have own set of rules for running private and group classes. Please insist that instructors inform you of those rules before you book with any of them. Here are the rules for bookings with Katya only
Different rules apply to Group, Private and Semi-Private training sessions. Please read carefully below.
Group class payments
The discounted prices for group classes will be applicable only if you choose the option of booking your weekly classes for the entire month by the 1st date of each month.
Please note, that space limited to a maximum of 8 people per group class. In order to keep your guaranteed space in the class, your monthly payments are due on the 1st date of each month. For added convenience, we encourage you to make payments via debit order.
Due to the fact that most classes are fully booked, it is sometimes impossible to have a make-up option for your missed classes, even if we receive timely notice from you. Apologies.
If you know that you will be away and will not be able to attend some or most of the classes scheduled each month, you may prefer to switch to the pay-as-you-go option. in this case, at least 1 week’s notice ahead of each month will be required if you normally attend on a monthly basis as we would like to have the option of allocating your space to a person on the waiting list. Your space may not be available on your return but will put you on the waiting list till there is a vacancy. The ad-hoc bookings are subject to space availability.
As a general rule, the Studio is closed on public holidays. The class monthly fee structure is calculated according to a flat monthly rate based on the studio being closed for 4 weeks per year, which includes public holidays. There will be a separate payment option for the December-January holidays and you will be notified annually depending on the studio’s closure dates for the Festive season.
If you accept the monthly rate option for your group classes, the money will not be refunded or transferred to the following months. This is in keeping with the policies of other studios in Cape Town.
Group Class Monthly booking Cancelations
I will continue booking you for the same group class every month unless you give me at least 1 week’s notice (before month-end) that you no longer wish to keep it. Your prompt notice of cancellation allows for the clients who are on the group-class waiting lists to be booked for the following month and enables me to change or cancel group classes, if necessary. I believe in your Good Will and always based my business on this principle. Therefore I will appreciate it if you please consider the people on the waiting list and the fact that I commit my time to the group class irrespective of the attendance. Should you not be able to or forget to provide me with the above mentioned 1-week notice of cancelation or interruption of the monthly booking, please kindly make a deposit for that month. I thank you for your understanding and cooperation.
After completing your initial 4 private sessions, please switch to monthly payments. To qualify for the discounted rate, please pay-in-advance by the 1st day of each month. It is advisable to do Pilates at least once a week to enjoy its benefits. Any additional sessions or classes requested after the due date (1st of each month) will be charged at the normal pay-as-you-go rate.
If I put you in touch with one of my trusted instructors, please keep in touch with them directly. Kindly make sure that you exchange telephone numbers and email addresses when you make your first booking and communicate with your instructor from that point onwards.
The scheduling of semi-private lessons may become complicated if, for example, your semi-private partner is ill or away. When I introduce you to your semi-private partner, please ensure that you exchange phone numbers and other appropriate details. If one of the partners needs to cancel or change a session before the 24 hour cut off time, please communicate with each other, make a decision as a team, then contact your instructor as to whether you would like to cancel the session altogether or have one partner keep the booking and pay the private rate for the appointment. The instructors cannot receive less than their hourly rate. If you are not able to collectively give us 24-hour notice of cancellation, in fairness to your partner, please forfeit your regular semi-private fee for that session. This will ensure that your partner can utilize the appointment at the agreed price.
For semi-private appointments please keep in touch with your instructor.
Cancellations for private or semi-private sessions
The cut off time for cancelling or changing your private or semi-private booking is strictly 24 hours before your appointment. Please notify us of your Monday absence by the latest Friday afternoon. Should you need to change your appointment to another time during the same day at less than 24-hour notice during a week or by Friday afternoon for Monday appointments, you may be required to pay for both appointments that day, as your original time could have been allocated to another client. The possibility of changing times may depend on your instructor’s schedule. Due to the studio’s busy schedule and the subsequent demand for regular training times, all missed appointments and absences will regrettably be charged for. Unfortunately, we cannot make any exceptions.
Should you provide me with the 24-hour notice of cancellation, I will be happy to be flexible at transferring your paid-in-advance Private or Semi-private lessons to the following month if necessary.
In case of my illness or absence due to other unforeseen circumstances, I can try to arrange for another trusted instructor from our team to take your session and will let you know before you come to the studio who is available. If you prefer to work only with your regular instructor, you will not be charged for that session.
Group classes and private sessions may be transferred to family and friends
If due to unforeseen circumstances you are unable to change or cancel your appointment on time, you may ask a family member or a friend to make use of your private time slot in your absence.
You may do the same for group classes but only on the condition that the person you would like to send in your place has done enough Pilates before to cope with the physical demands of the class. We unfortunately do not allow complete beginners in any group classes. This is to prevent injuries and in consideration of all the other clients.
Mobile Phones: Kindly switch off your phone before entering the studio. In emergency circumstances, you may keep your cell phone next to you during your class on a vibrating mode, but please take it outside the room if you need to answer it.
Footwear: Please leave your shoes in the waiting room. Socks are considered more hygienic in public spaces, but if you prefer bare feet, please make clean and healthy foot skin a priority.
Perfume and body odor must be avoided, especially if you attend the group classes as many people are sensitive to some smells and may even develop an allergic reaction.
Clothing: Please wear something stretchy and comfortable like yoga or gym clothes. Loose running shorts must be supplemented by cycling shorts. This is to regain dignity when doing leg work while lying on your back 🙂 Avoid zips at the back, belts, long jewelry, chewing gum.
Hair must be tied up to prevent your tresses from getting caught in the Pilates apparatus or being left on the mat. Sweeping head motions associated with long hear getting in your face will interfere with the flow of movement and may cause neck discomfort the next day.
Thank you for your understanding.